Privacy Policy

Last updated: January 2026

1. Scope

This Privacy Policy explains how Skin Kingdom Care Laboratories ("Skin Kingdom Care", "we", "us") collects and handles personal information in connection with this website (skinkingdomcare.com), our inquiry process, our proposals, and our manufacturing engagements. By using this website or contacting us, you agree to the practices described below.

2. Information we collect

We collect only what we need to respond to inquiries, manage production engagements, and run a small business. The categories below summarise what we may collect from you:

Category	Examples
Identity & contact	Name, business name, email, phone, mailing address
Engagement details	Proposal number, formula brief, packaging notes, ship-to address
Payment	Billing name and address; card last-4 and brand (full card number is handled by our PCI-compliant processor and is not stored on our systems)
Communications	Email and inquiry-form messages, call notes
Technical	IP address, browser type, pages viewed, time stamps (standard server logs)

We do not deliberately collect special-category data (race, religion, political opinion, health, etc.) and we ask you not to share it with us.

3. How we use information

We use the information we collect for the following purposes:

• To respond to inquiries and prepare proposals.
• To deliver, invoice, and ship production orders.
• To meet our legal, accounting, and tax obligations.
• To investigate suspected fraud or chargeback.
• To improve our website and operational processes.
• To send occasional client-relationship updates (you can opt out at any time by replying "unsubscribe").

4. How we share information

We do not sell or rent personal information. We share it only with the following categories of third parties, and only to the extent necessary:

• Payment processor — for payment authorisation and settlement (PCI-DSS compliant).
• Shipping carrier — for delivery of finished product.
• Accounting and bookkeeping providers — for invoicing and tax reporting.
• Email and IT vendors — mailbox, calendar, and document storage.
• Legal and regulatory authorities — where compelled by law, court order, or to protect our rights.

We require these vendors to handle your information consistently with this Privacy Policy and applicable law.

5. Cookies & analytics

This website uses a small number of strictly necessary cookies and may use a privacy-respecting analytics tool to understand aggregate site usage (page-view counts, country-level geography). We do not use behavioural-advertising cookies or third-party retargeting pixels on this website. You can disable cookies in your browser; the inquiry form and most pages will continue to work normally.

6. Payment information

Card payments are processed by an independent payment-card-industry compliant processor. The processor receives the card number, expiry, CVC, and billing address directly from your browser through a secure tokenised form. We receive only a payment confirmation, the card brand, and the last four digits of the card. We do not see, store, or transmit full payment-card numbers on our own systems.

7. Data retention

We retain personal information only as long as we have a legitimate business or legal reason to do so. Typical retention periods:

• Inquiry messages with no follow-up: 12 months.
• Proposals and signed production orders: 7 years (tax and audit).
• Server access logs: 90 days.
• Marketing list: until you unsubscribe.

We delete or anonymise personal information once the retention period ends.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information — encrypted transport (HTTPS), access controls on internal systems, encrypted password storage, and limited employee access on a need-to-know basis. No system is perfectly secure, however; in the unlikely event of a breach affecting personal information, we will notify affected individuals and applicable regulators as required by law.

9. Your rights (CCPA, GDPR)

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion of your personal information (subject to retention obligations);
• Object to or restrict certain processing;
• Receive a portable copy of the information you provided to us;
• Opt out of marketing communications at any time;
• Lodge a complaint with your local data-protection authority.

To exercise any of these rights, please email info@skinkingdomcare.com. We will respond within 30 days. We do not discriminate against you for exercising a privacy right.

10. Children

This website and our services are intended for business and adult-consumer use only. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. International transfers

Our business is operated from the United States. If you contact us from outside the United States, you understand that any personal information you provide will be transferred to and processed in the United States. We rely on appropriate safeguards, such as standard contractual clauses, where required by law.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always posted on this page with a revised "last updated" date. Material changes will be highlighted at the top of the page for at least 30 days.

13. Contact

For privacy questions or to exercise a privacy right:

• Email: info@skinkingdomcare.com
• Mailing: Skin Kingdom Care Laboratories, Privacy Officer, New York, USA
• Hours: Monday-Friday, 9-5 Eastern