How we handle cancellations, batch non-conformance, and order resolution for our manufacturing and private-label clients.
Last updated: January 2026
Skin Kingdom Care Laboratories ("Skin Kingdom Care", "we", "our") is a contract cosmetic-skincare formulation and small-batch manufacturing business. Most of our work is custom: each engagement begins with a written proposal that defines scope, target specifications, and unit price. Because manufactured product is built to a client's specification, the refund framework below differs from a standard consumer-goods return policy. Please read it carefully before signing a production proposal.
This policy applies to all orders placed with Skin Kingdom Care Laboratories and is incorporated by reference into our Terms of Service.
Custom-formulated, private-label, and bespoke-batch products are manufactured to a client-approved specification. Because these goods cannot be resold once produced, finished custom and private-label batches are non-refundable and non-returnable except where the product fails the conformance criteria described in Section 3.
The following are considered final once approved by the client in writing:
If a finished batch does not conform to the agreed specification (e.g. an active assay outside the approved tolerance, a microbial result outside the approved limit, or a clear formulation defect not present in the approved pilot), we will, at our election:
Non-conformance claims must be reported within 10 business days of delivery and supported by retained sample and a written description of the issue. Claims received after this window are reviewed on a discretionary basis.
Skin Kingdom Care's liability for a non-conforming batch is limited to the value of that batch and does not extend to the client's downstream packaging, marketing, opportunity cost, or other consequential loss. Please see the limitation-of-liability section of our Terms of Service.
A production order may be cancelled in writing by the client at any time prior to manufacture, subject to the following:
The point at which raw-material commitment occurs is identified in your production timeline at proposal sign-off. We will always confirm the relevant stage in writing before invoicing a deposit.
For the limited stock-catalog and sample items shown on our Catalog page, we offer a 14-day return window from the date of delivery on unopened, undamaged items. Return shipping is the responsibility of the client. Refunds are issued to the original method of payment within 7 business days of receipt and inspection. Sample fees on consultation samples are non-refundable but may be credited toward a subsequent production order.
If a shipment arrives visibly damaged, please photograph the outer carton before opening, retain all packaging, and contact us within 5 business days. We will work with the carrier to file a claim and, where the loss is not recoverable from the carrier, replace or credit the affected units at no charge.
We ask that any concern about an order be raised with us first — we are responsive and resolve almost every issue within a week. If a chargeback is filed before we have had the opportunity to investigate the underlying claim, we will respond to the issuing bank with our records of the engagement (proposal, sign-off, batch documents, shipping confirmation) and, where applicable, will pause future shipments until the dispute is resolved.
To request a return, refund, batch credit, or order cancellation, please contact us with your order or proposal number, a brief description of the issue, and any supporting documents (photos, retained sample, batch label).
We reply to every inquiry within one business day.